October 28, 2011
Digital signature PKI technology is implemented in almost every area of our lives: Business documents, contracts, purchase orders, service invoices, approval processes, shareholders’ agreements, and accounting forms are only a fraction of its multiple uses worldwide.
And it doesn’t stop there. The secure and legally binding exceptional technology that creates a complete paperless environment also offers a selection of solutions that meet different work circumstances, and suit a variety of businesses, budgets, and customers:
- Digital signature ‘off the shelf’: An on-premises solution for mid-large businesses with multiple signers that integrates with the organisation’s user management. Only authorised users get access to sign with a license transferability option available.
- Digital signature’s desktop: A stand-alone solution suitable for individuals or small organizations. Positioned on a single user / desktop computer, the unique one-user private signing key is issued and cannot be displaced.
- Digital signature online service: A cloud-based, (SaaS) compliant solution that allows organisations of any size and type – and their customers / business associates – to securely sign documents online. The signed document is sealed with the signatory’s trusted PKI User-Based digital signatures key. If the document is modified in any way, the signatures immediately become invalid! The cloud environment eliminates the need to install any software, provides users with acces s from anywhere, anytime, and includes the unique ability to design the signing process workflow.
Public Key Infrastructure (PKI) digital signature technology has proved to be the only technology available today that ensures non-forgeable signatures. So, whichever is your chosen product, you can rest assured you definitely chose the best existing solution.
Till next time,
October 21, 2011
The invention of the Tablet PC brought significant change to the computer industry. Its portability feature, wide range of business applications, and prioritisation of user needs and experience all contribute to the apparent widespread usage, and ever-growing market. A latest research by The Nielsen Company (USA, May, 2011) examined customers’ acceptance. Findings reflect this developing trend with 35 percent of tablet owners who also own a desktop computer reporting they are using the latter less often, or not at all.
Another survey by Forrester and Shop.org (May, 2011) reviewed the commercial use of Tablet PCs among retail businesses. Its report mirrors the above with 91 percent declaring they have a mobile strategy in place, or are in the development stages of one; 21 percent state they are already using a Tablet PC for their business’ mobile traffic.
A successful example of business use of the Tablet PC is the companies that wish to get rid of the hassle of a paper trail, need to complete a signing process in electronic format, and want to avoid the downloading of an application form. These businesses incorporate into their workflow the digital signature solution that enables sales reps and customers (in the store, or remotely) to complete the whole process on-the-go: view the document, capture graphical signature, and execute the contract. This profitable implementation provides all parties involved with a current, prompt, and efficient service that reduces costs, improves customer service, and promotes a Green paperless environment.
Till next time,
October 14, 2011
The Economist Intelligence Unit (James Watson and Monica Woodley) recently conducted a survey on the role of customer service in the future with 479 business leaders and eight experts from a variety of industries worldwide. The ‘Service 2020 – Megatrends for the decade ahead’ report accentuates that customer service will be a company’s most valuable competitive asset: 55% of respondents identified its importance compared with 33% for product quality, and 9% for price.
Customer service success requires a seamless personal customer experience: expectations and needs are forecast and met; systems in place are working smoothly; and all related personnel are well trained and respond professionally. The latter was valid centuries ago, and remains so in the Internet era and cloud computing age. However, achieving this personal experience for the online customer who is often actually invisible requires a sophisticated system that is simple to use and is backed by a knowledgeable and creative team of experienced experts.
The ever increasing deployment of digital signature service to sign documents online provides a very good example of the many businesses that have changed their processes to an electronic format. While the shift enables them to expedite and streamline procedures, cut costs, improve staff efficiency, and become environmentally friendly, one of the major drivers behind this move is their customers’ expectation and invaluable satisfaction from the prompt and efficient customer service. This key performance indicator establishes the entire perception of their company.
And as Michael Lebouef once said: “A satisfied customer is the best business strategy of all!”
Till next time,
7 October, 2011
The shift by businesses and organisations to online sign and send electronic documents grows by the day. While improved efficiency, reduced costs, and increased productivity are leading forces behind this business workflow change, legality and security measures are still the real deal breakers. Protecting our valuable information and IT systems has become a central strategic objective: “We must inspire a commitment to security rather than merely describing it,” said Mich Kabay.
The exceptional capabilities of the user-based PKI digital signature solution offers the advantages described above with legal compliance and highest security marks. Furthermore, its exclusive verification tool provides a clear answer to the following legitimate concerns when signing documents online:
Integrity of data – has my data been modified, displaced, or implanted into unknown communication by someone?
Signatory’s Authenticity – Is the signatory who they claim to be?
The Electronic Transactions Act 2002 clearly states that electronic signature is reliable if:
- The means of creating the signature is linked to the person signing and no one else, and
- The means of creating the signature was under the control of the person and no one else, and
- Any subsequent changes to the signature are detectable, and
- Any subsequent changes to the accompanying information are detectable (if the purpose of the signature requirement is to assure the integrity of that information).
Secured Signing’s Free Verification Service does just that: it validates that the document has not been altered and verifies the authenticity of document and signatories - Online, or Offline at your desktop. And the last valuable thing? It creates a high level of confidence in our customers and speeds their decision-making process.
Till next time,