sure you agree it is a little hard to believe another year has slid by. As we at Secured Signing start to think about
the holidays, spending time with family and probably eating too much, it is
timely to cast a backward glance at 2015.
year has been a great one! We were out
of the starting blocks early with a complete overhaul of Secured Signing
released in January. Since then the pace
hasn't slackened with a whole slew of new capabilities released. Our support for mobile devices is better than
ever. Invitations can now be rerouted to
make sure the right person signs.
Security has been increased with the option of SMS for two factor
authentication and the introduction of codes to sign. Your invitations and signing page can be
branded with your logo and details.
all those improvements delivered this year it is no wonder the development team
are looking forward to some R&R!
has also been much to celebrate in what our customers have achieved using
Secured Signing. We heard from Don
Thomas about how public notaries are making the transition to digital
signing. In Balance Bookkeeping and
Essential Bookkeeping reminded us that with online solutions small businesses
can be in the forefront of the online revolution in how we work. We welcomed The Recruitment Company to our
growing list of customers in the recruitment industry. ATC Midwest and ASC Migration have both used
online signing to conquer big distances between them and their customers and
save time and money in the process. It
was also great to expand the solution we deliver for H&R Block to include
online police checks within their signing process.
turn our thoughts to the close of this year and look forward to next year, we
take the opportunity to wish you all the best for the summer holidays and a
healthy and prosperous New Year.
the folks that run the postal system agree that the daily letter service is
increasingly looking like an endangered species. If you can no longer rely on
traditional post to communicate with customers, digital
signatures become a vital tool in providing authentic and reliable
of a recent webinar we delivered, participants were polled about their
interaction with the postal system. The results bore out the doom and gloom
predictions for traditional postage services. More than 1 in 2 of the
participants had sent less than 1 or 2 letters in the past year while more than
4 out of 5 had sent less than 1 letter a month for the same period. That leaves
less than 1 in 5 people as regular users of the postal system.
asked about their communication preferences, nobody said they would prefer to
receive letters from the companies they deal with. A few said they preferred
communication by phone. Not surprisingly, more than 90% indicated email was
their preferred method of communication.
many of us not sending letters and not wanting to receive them, it is no
surprise that postal services the world over are looking at the sustainability
of a daily mail service and increasing the price of stamps.
casual communications may be fine sent as an email, there are many business
transactions that require more authenticity and reliability. When purchasing
significant items, a contract document that both parties agree is reliable is
vital. When bringing new employees on board it is vital the declarations they
sign and the information they provide is demonstrably authentic. When
governments provide advice, reach decisions and issue approvals, the applicant
must be confident the document is authentic and the agency needs confidence the
outcome cannot be misrepresented.
these case, people have turned to digital signatures to deliver the
authenticity and reliability necessary to communicate with customers and the
community electronically. If an organisation is using standards complaint, PKI
based digital signatures, they can objectively verify their signed document has
not been tampered with. People receiving a digitally signed electronic document
can be confident the document is authentic and can be relied upon.
wait for the traditional mail service to cease before you make the move online.
Your customers and community are waiting for you to stop sending them letters. Just
make sure you make your transition to electronic mail secure, reliable and
sign documents online with Secured Signing for less than the cost of a stamp. Try
it today for free!
Til next time
The 1993 film Groundhog Day found the
humour in Bill Murray suffering through the same day, over and over, and over
again. When customers send in forms that are incomplete and you have to send
them back to be submitted again, it can start to feel like Groundhog Day.
One of the best things about moving your forms
online is that they are much more likely to be complete and correct, the first
time. This not only saves time and money but reduces the frustration for
everybody involved. Here are some of the tools we can use to get your forms
complete and correct the first time.
Online forms can have mandatory fields. I’m
sure you’ve seen those red asterisks and know you simply can’t progress until
they are all complete. A form that is complete the first time is a big step
towards avoiding having to send it back around the loop.
Data lookups help to reduce the simple
errors that arise from a slip of the fingers. If a customer needs to supply their banking details, a look up of the
BSB number means errors can be fixed before submitting.
Data validation is another tool to ensure
the form is not only complete but correct. This can be as simple as checking something is the correct length. For
example, phone numbers can be checked to make sure they have the correct number
of digits. It can also include making
sure something like email addresses are in a valid format and have no spaces.
The other joy of online forms is no more
data entry. We can send back to you not just the completed form but also a data
file. You can use the import tools in your back office systems to load the data,
or use Secured Signing’s API, or our Salesforce integration. This avoids both
the waste of effort and the risk of errors that arise from rekeying the data off
However, the need for forms to be signed
has been a stumbling block for many in getting their forms online. Secured
Signing’s Form Filler and Form Direct
solutions combine the advantages of online forms with the unmatched security
and compliance of a personal, PKI
Form Filler and Form Direct allow you to
get the information you need from your customers with the maximum convenience
for everyone without cutting any compliance corners.
Let’s talk about your forms today!
Till next time
15 September, 2015
Do you still have your very first email
address? From memory my first email
address came with dial up internet access from a service provider called
PowerUp. That company has long since
ceased operations. It is a fact of life
that companies come and go.
Nowhere is this more true than in the rapidly
changing landscape of information technology and the internet in
particular. If you’re old enough, you may remember chatting
with friends on ICQ and sending them a link to a great new website you found on
Alta Vista which they could browse in Netscape Navigator on their Gateway PC.
When you sign up for any online service,
understanding where you will be left if they aren’t around any more is important. One of the things I love about Secured Signing is that we give you
complete independence in e-Signing.
Every document you sign with Secured Signing
comes back to you with personal, standards based, PKI digital signatures. Everything you need to verify those
signatures next week, next year, next decade is contained within the
document. You don’t even need to be online to verify the
signatures. Just start up any PDF reader
that supports the digital signature standard and you can check the document has
not been tampered with and verify the identity of the signers.
Not all electronic signatures give you this
degree of independence. Some e-signature
services rely on keeping a copy of your document to be able to prove the
validity of the signature. They may also
use proprietary methods in their signatures that are supported only by their
software. Clearly this creates a high
degree of dependence on that company and their service to prove the reliability
of your signed documents. Having a copy
of your document retained permanently on a system you don’t control may also have implications in
terms of privacy legislation.
An independent e-signature service that uses
public standards means you can be confident in proving the integrity of your
signed electronic documents in the long term. It also means you aren’t
locked in to continuing to use a specific service.
Signing documents online is so much quicker and
easier and saves you time and money. Just make sure the service you choose offers you the independence you
Till next time
8 July, 2015
As a Secured Signing customer you can brand both
your invitation emails and the signing page your customers see when they sign. It
is a great way to reinforce your brand image and give your customers confidence
to eSign online.
The invitation to sign a document will often
follow some contact from you. Having a logo the customer recognises at the top
of the email helps them recognise the invitation as the document they were
expecting to receive. When they click the link to sign, seeing your familiar
logo is further confirmation they are on the right track to quickly and easily
signing your document online with a secure digital signature.
Many Secured Signing customers also take advantage
of email templates to provide specific instructions and information in the
invitation email. Of course you can also attach documents that do not need to
be signed to the invitation email.
A recent change has been to extend the branding
options to include the signing page in We Sign process. When your customer
clicks the link in the invitation email, the signing page is what they see
next. The new We Sign branding option allows you to add your logo and a link to
your website to this page.
Setting up your email and We Sign branding is
done with a few mouse clicks in the My Account page. Click My Settings and you’ll see a Branding option.
Turn on the email branding and then click the
Email Branding button. You will be prompted to add a logo and then stepped through
options to position the logo, provide your website details and the sign off to
be used at the bottom of the email invitation.
Similarly, enable the We Sign Branding first and
then click the We Sign Branding button. Upload the logo you’d like to use on your signing page and
provide your website details.
All Secured Signing accounts are able to tailor
email invitations and the We Sign signing page with your logo and your website
details. It is quick and easy to setup!
So log in to Secured Signing now and go to My Account… My Settings and Branding to get started.
Till next time