October 15, 2014
Latest research from leading industry analyst Enterprise Management Associate (July 2014), surveyed 415 executives to identify what qualities customers are looking for when engaging with a cloud computing service provider. According to their results, while acceptance of the technology and market presence no longer poses significant issues, choosing a service provider, certainly does!
EMA’s survey (underwritten by iland) describes it as “market confusion” which reveals many executives feel they lack cloud expertise and understanding including operational and pricing modules. They also describe “departmental-level-fragmentation,” where various parts of a business require a particular cloud service that suits their specific requirements.
Today, filling-in and signing of electronic documents in the cloud has become almost the norm among users from different types of business and industry (e.g. Australia’s Queensland Government’s “cloud-first” compulsory policy). The compliant and secure flagship of the PKI digital signature technology offers countless benefits that include increased efficiency, productivity, and profitability. Secured Signing, Australasia’s trusted leading provider of Personalised X509 digital signature solutions, is taken here to the test of EMA’s four main matters cloud customers expect their vendor to address:
- Transparent pricing – a clear payment model and more accuracy with estimated costs that can be easily communicated to management and meet the objectives of a business’s needs. Secured Signing offers distinctive marked utilisation plans that range from the free option to the Pay as you Go plan that enables end of the month fixed payment of $9.95 for online signing of ten documents by one user. There is also a Team Edition in which you can choose the number of users and documents to sign with a detailed price tag, and the Enterprise Edition that is tailored to your business needs and presented with clear itemised pricing.
- Ease of management – apparatus that makes transition less difficult with a convenient website and common parameters and reports. The Secured Signing system is easy to use, with smooth implementation steps for users and invitees clear customised workflows, and comprehensive demo videos and tutorials. The service also provides all parties involved with a thorough audit trail of the signing process as soon as it is completed. The precise reference allows for easy verification of activities, details, and a time frame report that can be later used as a proof for audit, or in case of a dispute.
- Support – how it’s delivered, how much it costs, and its quality. Secured Signing’s friendly support team offers reputable, prompt, local support, with rapid response online or over the phone - at no extra cost!
- Services – identification of the actual areas where the cloud solution will meet the businesses’ real needs. At Secured Signing, we implement the customer-centric approach that fosters personalised relationships and an open channel of communication with our customers, which starts with detailed questions and an understanding of requirements, and then continues by proactively addressing specific needs, the explicit process of testing and feedback, and lastly, the delivery of professional and precise tailored responses for the fill-in and online signing of electronic documents.
With Kable’s Market Research survey findings (July, 2014) highlighting across industries that 16.6% of overall allocated procurement budgets for 2014 - 2015 will be spent on cloud computing, and with SaaS the most-used cloud computing form, Secured Signing digital signature SaaS solution is right up there!
This is due not only to the clear and evident reasons detailed above, but rather because of the principle that continuously guides our work and reflects in Aristotle’s enduring words: “Quality is not an act, it is a habit.”
Till next time,