The Online Digital Signature Way

A Digital Signature Blog


Month List

6 November 2017

Some great new features have been introduced to Secured Signing that make it even easier to collaborate with colleagues, partners and customers. Your folders in Secured Signing can now be shared with your colleagues so you can all see the progress of documents being signed. The integrations to Google Drive, Dropbox, and OneDrive have been enhanced making Secured Signing a seamless part of how you share documents and folders with customers and partners. Let's drill into each new capability in a little more detail.

Creating folders in My Documents is a great way to keep all the documents for a project or customer together and quicker to locate. Folders work across the entire signing workflow so documents will move from Inbox, to In Progress and Signed in the folder they are assigned to. With the introduction of Shared Folders, you can choose to share a folder with one or more of the users in your Secured Signing account or accounts within your Enterprise Plan, allowing them to track the documents in that folder through the signing process. It means everyone in your team can see where things are up to and if people are away unexpectedly, the process doesn't get held up. Select the Share With option in the Folder Menu and choose the people you want to share the folder with. Simple as that!

Google Drive, One Drive,  and Dropbox are popular tools to give everyone in the team access to the documents needed to get the job done. Secured Signing now has complete round trip integration with these services. You can add documents to Secured Signing directly from Google Drive, One Drive, and Dropbox. Using Google Drive, you can send documents for Secured Signing right from Google Docs or Google Drive. You can also connect Google Drive or One Drive or Dropbox as your preferred cloud storage to save your signed documents. It means everyone in the team will have immediate access to the signed document without waiting for you to download it and save it to folder you share with the team. In My Settings, turn on the Preferred Cloud Storage option and choose the location you want to connect to your Secured Signing account.

These great new capabilities make it easy to embed Secured Signing into your collaboration workflow.  Shared Folders in Secured Signing allow teams to work together to get documents signed more quickly and with less effort. Plugging Secured Signing into your Google Drive or Dropbox provides a seamless round trip to add documents to Secured Signing and return signed documents back to the folder you share with customers, partners and colleagues.

Secured Signing customers have access to these handy new capabilities right now. They are available to all Secured Signing accounts, so register for your free account today and try them for yourself.

'Til next time,

John Webster


General

19 September 2017

With the move to the digital age picking up speed, many common and traditional concepts are being flipped on their heads. People and companies are breaking all traditional norms to deliver us new and innovative ways to meet our needs and wants.

We believe that this trend will continue to change our lives, for example many businesses are ditching the ‘desk phone’ and moving into a ‘digital phone’.

Do you think a similar fate is destined for the common signature, we do. As consumers demand for fast, efficient and sustainable solutions, the prerequisite for paper and pen is vanishing. With solutions like Secured Signing, many of our customers have gone paperless and transformed their business practices into digital. This means you can interact with businesses on the go, when it suits you and quickly.

Those businesses that are not considering a change into a digital platform and a digital customer experience are risking being left behind.

At Secured Signing, we don’t only help our customers to remain relevant, but we do the same ourselves, constantly thinking into the future and developing new features. This is how our newest feature Video Confirmation was created. Can you imagine a world where instead of signing your name to authenticate a transaction you will record a video of yourself. With the access to mobile devices and apps like Instagram and snapchat, we are regularly using the camera device to interact with others. We believe, this device can be used to confirm purchases, agreements and proof of identity.

Benefit of Secured Signing’s video verification is the unquestionable authenticity of who is signing or approving a transaction. With our technology, the video forms part of the legal transactions and cannot be changed without invalidating the agreement. This is the most secure method to confirm the identity of the signer.

Check out this quick video showing how video technology is already supporting the signing process

If you want to stay ahead of your competitors, be sure to contact Secured Signing today to discuss how we can work together to transform your business into digital – its smart.

Till next time,

John Webster


General

August 30, 2017

Tim Osborn, of Osborn Law, wrote recently in the Newcastle Herald about a court case that highlights the risks in relying on scanned signatures as a form of signing. It's a reminder that if you need to sign, then you should sign with a tamper proof digital signature that is unique to you and your document. Nothing else is worth the risk.

In the case in question, an electronic image of the signature was readily accessible on the corporate network. The court held that documents signed by simply pasting the image into a document, were not legally binding. It was not possible to demonstrate that the owner of the signature had personally applied their signature to the document or given their explicit consent to do so. The result was a loss of business and a costly court case. It could have all been avoided by using a digital signature service such as Secured Signing.

Signing a document using Secured Signing is as a simple click to sign process that differs from scanned signatures in a number of really important ways.

The first is that Secured Signing gives you an automated log of every action performed in the signing process. This is one of the key pieces of advice Mr Osborn gives in his article.  Good quality record keeping is invaluable in demonstrating that a signed document is evidence of a legally binding agreement. Secured Signing completely automates the logging of every action so your people don't have to waste their time, keeping manual records of who did what and when.

The second is validating the identity of your signer. A key problem in the case referenced is that it could not be demonstrated that the person who applied the signature to the document was the owner of the signature. Secured Signing creates unique credentials for each person who will sign your document that only they can access. Adding video confirmation to your signing process captures a brief video recording of the person signing your document, to give you a signed document that cannot be reasonably challenged.

The final thing I'll mention is the inherent authenticity and reliability of PKI based digital signatures. A digital signature is much more than a graphical representation of a person's signature. It provides sophisticated methods to seal the signed document from tampering and creates an irrevocable, unforgeable and no transferrable link between the signer and the document.  

As you know, inviting people to sign your documents with Secured Signing is quick, simple, inexpensive and reduces your risk. Share with your friends and colleagues that they too can enjoy the benefits Secured Signing, help us spread the word and they can be signing documents online today with one of our Freeway evaluation accounts.

‘til next time

Cheers, John 

 


General

June 6, 2017

Financial services companies must know who is signing their documents. If there is any doubt that the correct person has signed the loan, agreement, authority to proceed, or whatever the document may be, the business leaves itself open to fraud, is exposed to unnecessary risk and faces the possibility of loss, not to mention becoming non-compliant with 'Know Your Customer' legislative requirements. Secured Signing provides the most robust verification of signer identity with the world first use of video confirmation as part of the signing process.

Online signing by its nature provides much stronger confirmation of who is signing your documents than simply sending documents by post or email and taking it on faith they have been signed by the correct person. The addition of video recording of the signer, in a way that is uniquely and irrevocably tied to the document being signed, provides a degree of confidence in signer identity that cannot be reasonably challenged. It is a genuinely innovative approach that provides a degree of confidence in identity that is unmatched by any other signing method. It builds on the already robust authenticity of the underlying PKI Based digital signatures used by Secured Signing and existing additional identity verification tools such as two factor authentication and identity document searches.

Let's drill into how the process works to really appreciate how robust and reliable this new approach is.

Video confirmation is quick and simple for the signer. They are asked to activate the camera on their device and record themselves performing specific gestures. It takes less than 10 seconds. The required gestures are specific to the document being signed, recorded in the document log and are analysed in real time. The nature of the verification and the changing requirements make it impossible to pass the verification using an image or pre-recorded video. Video confirmation provides much stronger confirmation of identity than static biometric verification such as facial or fingerprint recognition.

The confirmation video is retained in a secure, encrypted repository. The signed document contains both a reference to the location of the video confirmation and the password required to access it. The tamper proof mechanisms inherent in PKI based digital signatures means neither the reference nor the password can be modified, without invalidating the signature. All documents signed with Secured Signing can be verified independently to confirm the document content is unchanged. Video confirmation enhances the inherent security and authenticity of PKI based digital signatures with the recorded video of the person signing the document.

Video confirmation is available to all Secured Signing customers now. Once enabled in My Settings, the option to require a signer to provide video confirmation is available on the signing workflow screen. You can try Secured Signing, including video confirmation of identity for free.  Register for your account now.

'Til next time
Cheers, John


Jan 31, 2017

If you have ever wanted to include someone in a Secured Singing workflow, who doesn't sign, but is kept up to date on how things are progressing, you are not alone.  We have had requests from procurement teams for the manager to receive notifications on all contract signings. Some companies wanted the notification that a signing process had been completed to go to a centralised processing team to ensure the signed document was always recorded properly. The development team know a good idea when they see one, so they built it!

Notification recipients and completion recipients are just a couple of the more than 100 enhancements that have been made to Secured Signing with the Summer 2017 release. There's far too much to talk about in a single post, so this time I'll focus on how you can use additional recipient notifications.  

When you send an email asking somebody to do something, you address the email to that person in the 'To' field.  You may also want to let somebody else know what is happening, even though they don't need to do anything personally. For an “FYI” recipient, you may add that person to the 'CC' field. Think of additional recipients as a "CC" to your signing workflow.

Including an additional recipient in your signing process couldn't be simpler. Simply click the checkbox on the invitation workflow screen and click the View/Manage button to select one or more people to receive additional notifications. Notification recipients will receive all the notifications for the singing process but they are not able to sign the document. Completion recipients will only receive notification of completion of the signing process.


When additional recipients are selected, the document owner can type the details during the invitation process. To make it even simpler, they can select the person from a list of recipients.  The list of notification and completion recipients is managed in the account settings.  

In the email Notification recipients receive. a link to the notification recipients’ portal is provided. The portal provides a dashboard showing all the documents where the person has been included in the singing workflow.  For each document, the due date and the status of the signing process is displayed along with links to click through to the document and the document log.  The portal shows current documents, recently signed documents and a full history of documents the person has been included as a notification recipient. The notification recipient portal can be accessed directly from the Secured Signing website. 

To include additional recipients, you will need to enable notification recipients and/or completion recipients in your account settings. The toggle to turn on additional recipients are shown under the We Sign heading on the My Setting page in My Account.


Next time we'll talk about a great variation on additional recipients - reviewers!  Reviewers must read and approve the document before the invitations to sign are issued. Stay tuned to find out more.

'Til next time

Cheers, John



General